Utilities Look Beyond Fintech to Create Innovation in the Market
Fintech is more than just a buzzword. Fintech represents the innovation in services and technology that will disrupt business models, business processes and software applications in the coming years, in nearly every financial services business globally. Examples abound in digital strategy and transformation, blockchain and distributed ledgers, and more. But where do industry utilities fit into this exciting new world of innovation? Utilities are another form of innovation that take the operations and technology processing that is replicated over and over again in the industry and consolidate it into a single, standardized operating model. The goal of utilities is to shift the responsibility for maintaining and investing in non-differentiating processes and technology to vendors, so seeing the words “utility” and “innovation” in the same sentence may seem like a contradiction in terms, but I beg to differ. Utilities are incentivized to make further investments in technology automation to achieve the...